Services · Support
Support & maintenance
From adoption to operation, NetServ is with you — installation help, updates and priority-support contracts.
Support tiers
| Tier | For | Covers |
|---|---|---|
| Community | Free users | Docs, guides, public channels |
| Email support | Standard | Email responses, install & config guidance |
| Priority support | Premium · Managed | Priority responses, incident response, adoption consulting |
Maintenance contracts
- Annual update & support contracts for perpetual-license customers
- Security patches and new releases
- SLA-based response (priority tier)
Contract and SLA terms scale with your deployment. Contact us to discuss.